1. Introduction

These Terms & Conditions (“Terms”) govern the use of the website, services, loan products, gold loan operations, customer interactions, and all financial activities conducted by Abrus Krishna Finance.

By accessing our website or applying for any loan/product/service, you agree to comply with these Terms, the Kerala Money-Lenders Act, 1958, and all applicable laws of India.

If you do not agree to these Terms, you must discontinue use of our services.

2. Definitions

For interpretation under these Terms:

• “Customer” means any individual applying for or availing a loan or service.
• “KML Act” refers to the Kerala Money-Lenders Act, 1958 and subsequent amendments.
• “Gold Loan” means loans issued against pledge of gold jewellery/ornaments.
• “Micro Loans” include Micro Business Loans, Micro Home Loans, Micro Personal Loans, and Micro Finance Loans.
• “Doorstep Services” refers to field-based processes including gold valuation, collection, and documentation preliminaries.
• “Agreement” refers to the legally binding KML-compliant loan document signed by the customer.

3. Eligibility for Services

To apply for any loan or service, the customer must:

• Be a resident of Kerala
• Be 18 years or older
• Possess valid KYC documents
• Have a verifiable source of income
• Visit the branch at least once for mandatory signing, as required under KML Act
• Provide accurate information; misrepresentation will result in rejection or legal action

4. Types of Services Provided

Abrus Krishna Finance provides the following services:

• Gold Loan
• Doorstep Gold Loan
• Micro Business Loan
• Micro Personal Loan
• Micro Home Loan
• Micro Finance
• Consumer Goods Loan (via partner shops)

All services are provided strictly in accordance with the Kerala Money-Lenders Act.

5. KYC & Documentation Requirements

All applicants must:

• Submit mandatory KYC documents (Aadhaar, PAN, address proof)
• Provide income proof (salary slip, bank statement, business proof, pension slip, daily wage declaration etc.)
• Submit signed loan agreement at the branch
• Provide photos/signatures where required
• Furnish supporting documents depending on the loan scheme

Applications with incomplete or incorrect documents may be rejected or kept pending.

6. Loan Sanctioning & Disbursement

Loan approval is based on:

• Income assessment
• Repayment capacity
• Gold purity/weight (for gold loans)
• Risk profile
• Internal policy compliance
• KML restrictions
• Documentation completeness

Disbursement

• Provided only after the customer signs the KML-compliant agreement in branch.
• Provided via bank transfer or permissible cash limit.
• No disbursement will be done without legally executed documents.

7. Gold Loan Terms

For gold loans:

7.1. Gold Valuation

• Performed by trained staff using industry-approved equipment.
• Conducted transparently in customer presence.
• Purity assessed using non-destructive techniques.

7.2. Security & Storage

• Gold stored in high-security vaults under dual-control systems.
• Sealed in tamper-proof packets.
• Each packet is photographed and labelled.

7.3. Ownership

Customer confirms that:

• Gold pledged belongs to them
• Gold is free from dispute, litigation, or third-party claims
• Customer indemnifies the company from any ownership disputes

7.4. Auction

If the customer defaults:

• Auction may occur only after due notice
• Notices sent as per KML Act (postal/SMS/call/notice board)
• Excess amount (after auction + dues) is refunded to customer

8. Interest, Fees & Charges

• All interest rates are charged strictly in accordance with the KML Act.
• Interest is simple interest only — NO compounding, unless legally permitted.
• All charges will be transparently communicated before sanction.
• No hidden charges or illegal penalties will be imposed.
• Government taxes (GST, duties) may apply where applicable.

9. Customer Obligations

Customers must:

• Provide true and accurate information
• Keep contact details updated
• Repay dues on or before the due date
• Maintain discipline in recurring repayment loans
• Visit the branch for mandatory signatures
• Collect and preserve receipts issued by the company
• Report any discrepancy immediately

Failure to comply may result in:

• Penalty interest (as per agreement)
• Legal action
• Auction of pledged assets (gold loan only)

10. Company Rights

Abrus Krishna Finance retains the right to:

• Approve or reject any loan application
• Modify loan schemes or terms at any time
• Change interest rates as per KML Act
• Decline service in case of suspected fraud
• Take lawful recovery action for overdue accounts
• Update policies without prior customer consent (website updated accordingly)

11. Doorstep Gold Loan Terms

The customer agrees that:

• Doorstep service includes valuation and document collection only
• Final signing must be done at branch (mandatory under law)
• Disbursement is done only after branch verification
• Field executives do not handle cash disbursement
• Gold will be transported securely to vaults under documented chain-of-custody

12. Repayment Terms

• Repayment cycles may be weekly/monthly depending on loan type
• Payments must be made at the branch or through approved methods
• Late payments attract additional interest as per agreement
• For microfinance loans, collection staff may visit approved locations for repayment

13. Default, Recovery & Legal Action

A loan is considered in default when:

• EMI or due amount is unpaid beyond the agreed grace period
• Customer absconds, refuses communication, or provides false information

In case of default:

• Reminder calls/messages will be issued
• Final notices will be sent
• Recovery will be initiated in a lawful, non-harassing manner
• Gold loans: Auction will be conducted as per KML Act
• Legal proceedings may be initiated in competent courts

No abusive, coercive, or unethical recovery practices are used.

14. Website Usage Terms

By using our website, you agree that:

• Information provided is accurate
• Website content is for general information
• You will not misuse website data
• You will not attempt to hack, disrupt, or damage the system
• The company is not responsible for third-party website links

15. Limitation of Liability

Abrus Krishna Finance is not liable for:

• Technical errors, server downtime, or connectivity failures
• Losses arising from incomplete/incorrect customer information
• Delays caused by regulatory or technical issues
• Damages caused by third-party websites or service providers

Gold stored in vaults is insured as per policy, but indirect losses or sentimental value cannot be compensated.

16. Modification of Terms

We reserve the right to amend, modify, or update these Terms at any time.
Changes will be posted on the website with an updated date.

Continued use of services implies acceptance of revised Terms.

17. Governing Law & Jurisdiction

These Terms are governed by:

• Kerala Money-Lenders Act, 1958
• Applicable Indian laws

All disputes will be subject to the exclusive jurisdiction of courts located in Kerala.